Child Safety Standards

oigochat has zero tolerance for child sexual abuse and exploitation (CSAE). This page sets out what is prohibited on our service, how users report it, and what we do when a report reaches us. It is published in line with Google Play's Child Safety Standards policy.

01The Service Is for Adults

• oigochat is available only to people aged 18 or older.
• Confirming that you are over 18 is required at sign-up; no account is created without it.
• Accounts found to belong to minors are closed and their data deleted.
• Where we have reasonable grounds to believe a user is a minor, we suspend the account pending review.

02Strictly Prohibited

• Any image, video, audio or text depicting the sexual abuse of a child (CSAM).
• Content that sexualises a minor, places a minor in a sexual context, or implies one.
• Content intended to present a person — even an adult — as a child in a sexual context.
• Contacting a child for sexual purposes, grooming, or attempting to arrange a meeting.
• Trading, soliciting, advertising, linking to, or describing where to find child abuse material.
• Statements that normalise, defend or praise the sexual abuse of children.

These rules apply everywhere in the service: private messages, rooms, stories, comments, profiles, usernames and any media sent.

03Reporting, From Anywhere in the App

Users can report directly in-app from every surface:

• a message, a piece of sent media, or an entire conversation,
• a room message or the room itself,
• a story or a story comment,
• a user and their profile.

Reporting takes a few taps from the menu next to the content and includes a category. Users can also block a person across the whole service. Reports from outside the app: contact@oigoworks.com.

04Without Waiting for a Report: Automatic Detection

• Text written on the service (groups, rooms, KonuBul questions, profiles, usernames, private messages and games) is automatically scanned on our own servers for child safety and illegal content. Private messages are scanned for this purpose only and are not sent to any third party for it.
• On a clear child-safety match the content is hidden before it is published (preserved as evidence, not deleted), the sending account and the group involved cannot send messages until the review ends, and the responsible operator is alerted immediately, day or night.
• Automatic detection never closes an account on its own; a person always makes the final decision, and who reviewed what, and when, is logged.
• The detection list is concept-based, built to see through spelling tricks and variants used to evade it, and is updated with every case reviewed.

05What Happens After a Report

• Reports are reviewed by a person. The review queue is monitored, and if a pending report is not handled within 24 hours the system alerts the responsible operator.
• Child safety reports are our highest-priority category and are moved to the front of the queue.
• Content may be withheld from view (quarantined) while review is under way.
• Where a violation is confirmed: the content is permanently removed, and the account is suspended or permanently closed with access to the service revoked.
• Child safety violations carry no warning or temporary restriction — the account is closed.

06Authorities and Preservation of Evidence

• Where we identify child sexual abuse content or conduct, we report it to the competent authorities as required by applicable law.
• In such cases we preserve the relevant records and content for as long as the legal process requires; evidentiary data is held apart from the ordinary deletion schedule described in our Privacy Policy, even if the account is closed.
• We cooperate with lawful requests from law enforcement and competent authorities.

07Point of Contact

Our single point of contact for child safety reports, law enforcement and platform requests is the address below. Child safety reports sent to this address are prioritised over all other correspondence.