oigodesk gathers every request from email, WhatsApp and social media into one inbox. AI drafts a reply grounded in your knowledge base; the agent reads it, edits it and sends it.
Email · WhatsApp · Instagram · live chat · customer portal
Hi Ayşe, just click "Forgot password" on the sign-in screen and enter your email address; the reset link arrives within a few minutes. Is there anything else I can help with?
oigodesk takes on the support team's repetitive work; people are left with only the part that needs a human.
Email, WhatsApp, Instagram, live chat and forms — all in the same queue. Agents don't get lost between tabs, and no request slips through the cracks.
In live chat, AI reads the conversation and drafts a reply based on the relevant articles in your knowledge base. The agent reads it, edits it or sends it as-is. No more staring at a blank screen.
Grow your knowledge base; the AI builds its answers from it and customers find answers in the portal. A solved ticket becomes an article in one click.
They all merge into one panel; the customer doesn't even notice which channel they used.
Via the official API; not bulk messaging but real one-to-one support. The most-used channel.
Connect your own support address; conversations group automatically and reopen on reply.
Instagram messages land in the same queue, together with the live chat window you add to your site.
If you have other questions, we'll answer them during the demo.
By default the AI only drafts and nothing is sent until an agent approves it. If you turn on auto-reply with an automation rule, the AI answers on its own; when the knowledge base does not cover the question it hands over instead of guessing.
No. We connect your Meta account together during setup; number verification depends on Meta's approval.
The number of agents depends on your plan and can be raised as you grow. Roles and permissions are set per person.
Yes. SLA policies define first-response and resolution times, and a customer satisfaction (CSAT) score is collected on closed tickets.
No, it works independently. oigodesk delivers full value on its own; what our products share is the same AI approach, not a common database.
Let's connect your channels together and work from one queue from day one.
